Terms & Conditions
Making an Order:
You are deemed to have made an order once you have completed the online checkout process. You will receive an order confirmation via e-mail which gives the details of the items you have ordered.
I aim to keep all our products in stock, however if there is to be a delay you will be kept informed of progress.
Acceptance of an order is not automatic, this acceptance is made on despatch of an order and, regrettably there are instances when we will refuse an order, for example, if:
- items are not available – this may be for a technical reason, illness or because of a creative decision
- when I cannot obtain authorisation for payment
- if there has been a pricing or descriptive error
- if the order is to be delivered outside of the United Kingdom or to a PO Box
Please note that deliveries outside of the UK will be assessed for feasibility, wherever possible such orders will be fulfilled.
Handmade Items:
All pots are carefully inspected before they are packed. Everything I offer is handmade and may vary slightly in form, colour or material; these variations are part and parcel of a handmade object and are not faults. No claim arising from slight variation will be processed, however your statutory rights are unaffected.
Delivery:
I send our parcels via Royal Mail, 1st class post or via a signed-for courier service, whichever is the most appropriate economically and practically. I usually despatch within 1-4 working days of receiving the order, but please bear in mind that all our products are handmade and we will keep you informed of any delay. Delivery is made 1-2 days after despatch, if you need an exact date, please contact me
It is possible for your order to be sent to an address other than your billing address, for example, as a present or to a place of work. However, orders will not be successful if the billing address is not provided or if that billing address does not match bank records.
It is your responsibility to provide the correct delivery address which includes postcode and loss because of an incorrect address is the customer’s responsibility. When your order leaves us for delivery, you will receive a e-mail reporting despatch details. Please notify me at fleeny@gmail.com within 28 days if your order has not arrived, after this time tracing a lost parcel or gaining compensation is the customer’s responsibility. If a signature is required, it is the responsibility of the customer to ensure that this can be obtained by the courier and therefore surcharges for re-delivery are the customer’s responsibility. If you are unsure that you can be available please consider delivery to an office or business premises.
Fleen Doran cannot be held liable for delays or failure in delivery due to causes beyond our control, for example, severe weather conditions, fire, industrial dispute, strike or labour disputes or theft from delivery vehicles, depots or sorting offices.
Order Cancellations:
You have the legal right to cancel your order within 7 working days of receiving the order, excluding personalised items made to your specification. If you wish to cancel and order please notify me by e-mail to fleeny@gmail.com before the order is dispatched, or, if you have already received the order, please return it in accordance with the “Returns and Exchanges” section below.
Returns, Exchanges and Refunds:
If products that you receive is damaged, defective, incorrect or if there is a shortage, provided that you notify us within 7 working days of the receipt, Fleen Doran will, at her option:
- make good any shortage
- replace or rectify damaged or defective items
- refund to you the amount paid for the relevant goods
Please note that I may ask you to kindly take and e-mail an image of damaged items in order to proceed with a claim against a courier or post office.
If, for whatever reason, you are not satisfied with the products you receive, you can return the order within 14 days of receipt providing that it arrives in the same condition in which you received it. I strongly advise that you use a delivery service that insures you for the value of the goods as I cannot be held responsible for the lost or damage of goods in transit. I regret that postage and packing costs for unwanted items cannot be refunded after 14 days from when the order was delivered.
Trade Orders:
This is a retail website, if you are a retail outlet or distributor please contact me at fleeny@gmail.com for my business terms and conditions or any other information you may require.
Workshop Address:
9a Bankside Industrial Estate, Little Marcle Road, Ledbury, Herefodshire, HR8 2DR
07890 706518 (between the hours of 9am -5pm)
Privacy Policy
News and updates, emails and newsletters
You may have at some point filled out a form (either online or paper) requesting to be kept up to date with my news and events. I will not sell, distribute or lease your personal information to third parties without your permission. if you have previously agreed to me using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing me at fleeny@gmail.com